Get in Touch With Us

Whether you have a question about how we review and rank casinos, spotted something on our site that needs a second look, or simply want to share feedback, we are happy to hear from you. This page explains the best way to reach us and what happens once you do.

How to Contact Our Team

Email is the most direct and reliable way to get in touch. Every message is read by a real team member — we do not use automated replies as a substitute for a genuine response. Write to us at [email protected] and we will aim to get back to you within two working days.

To help us respond quickly, please include a short description of your enquiry at the top of your message. That way we can route it to the right person straight away rather than going back and forth.

What You Can Get in Touch About

We welcome all kinds of messages. Below are the most common reasons readers reach out:

• Questions about our reviews — If you want to know more about how we assess payout rates, bonuses, game ranges or payment methods for any of the casinos we cover, just ask.
• Corrections and accuracy concerns — Casino offers, terms and conditions change regularly. If you spot something on our site that looks out of date or incorrect, we take accuracy seriously and genuinely appreciate the heads-up.
• Content suggestions — Looking for a comparison or guide we have not published yet? We value reader input when planning new content, so feel free to suggest topics.
• Partnership and editorial enquiries — If you represent a casino brand or an organisation and would like to discuss how we work, please introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings.
• Responsible gambling concerns — If you or someone you know is experiencing difficulty with gambling, please mention it in your message and we will direct you to appropriate Australian support services, including the National Gambling Helpline on 1800 858 858, available 24 hours a day.

What to Expect After You Write to Us

Once your email arrives, it is reviewed by a member of the editorial team who will read it in full before replying. Our target turnaround is two working days. During particularly busy periods it may take a little longer, but we will always follow up — your message will not go unanswered.

If your enquiry relates to a specific casino, bonus or payment method covered on our site, the more detail you can provide, the faster we can help. Screenshots or links to the relevant page are always useful.

About This Site and How We Work

backyardsidekick.com is an independent comparison site for Australian players looking for clear, honest information about online casinos. Our focus is on payout performance, bonus value, game range and the payment methods that actually work for players in Australia — including AUD-denominated accounts and Australian-friendly options like PayID where supported by the casinos we review.

Our editorial ratings are based on desk research and verified information. We do not claim to have deposited or played at every casino we cover; we say "researched" or "reviewed" because that is what we do. Placement in our rankings reflects our editorial assessment — commercial arrangements are disclosed where they exist, but they do not purchase a higher position. If you would like to understand our methodology in more detail, you are welcome to ask.

For a broader look at the offshore casino options available to Australian players, our guide to the best non-GamStop casinos covers the licensing, terms and eligibility questions that come up most often.

A Note on Responsible Gambling

All of the casinos we compare are offshore operators, and online casino gambling is intended for adults aged 18 and over. If gambling is causing financial stress or affecting your wellbeing, please reach out for support before contacting us. The National Gambling Helpline (1800 858 858) and Gambling Help Online (gamblinghelponline.org.au) are free, confidential services available to anyone in Australia around the clock.

We are happy to point readers toward responsible gambling resources in any response we send — just mention it in your message.

We Value Your Feedback

Honest reader input is genuinely useful to us. If something we have published was helpful, unclear or could be improved, we want to know about it. The same applies if a casino's terms have changed since we last reviewed it — player experience on the ground is something no desk review can fully replicate, and we take corrections seriously.

Thank you for visiting. We look forward to hearing from you at [email protected].